Anonymous

Considering pricing above average review

I have used butler patches for more than 10 years with our club and order patches annually. I believe they are not great on getting back to you by phone but do answer emails and you do get a proof of the actual patch before it is made and you must approve the proof. As all companies they can have mix ups. As far as contacting Mastercard and they were willing to handle it...simple and done unless you just want answers after MC refunded your charge when you called them. Why keep bothering them and waste your two weeks and countless hours on the phone if you have your money back?
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Reason of review:
Fair pricing
Anonymous
map-marker Syracuse, New York

Butler Custom Patches

Beware of Butler Patches!!! They will promise you the product that you want, but demand payment of their invoice before they show you a digital sample. Once you pay, you have lost your money because I have been dealing with them for over 2 months: first job was not made correctly and the second, which I ordered over a month ago has still not been fulfilled. I was handed off from one rep (Imani) to another (Nina) and to another (Christle) with no proper follow up from each. They all said that the work was being done, but one week would go by and I would have to call to follow up, only to learn that there was no progress. Terrible service across the company. And if you try to call the company, it will go to voicemail, which they never returned once and I have left over a dozen messages. Plus there are never any managers to speak with. This is a Fly-By-Night Bucket Shop that must be put out of business. They are total criminals. Please find another company to work with and do not even atttempt to test the service of this company.
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Loss:
$255
413 comments
Guest

Would just like to say how pleased I was with this company. Easy to order - easy to deal with and prompt service.

They do all that they say they will do.

Very pleased with the end product and the price! :)

Guest

Our company recently worked with Butler Custom Patches on two separate designs and order. The product was completely to our satisfaction and the customer service was excellent. I recommend this company.

Guest

@bigbaldguy. My name is Yusuf Uqdah and I am the CEO of the company. First of all I would like to thank you for having the guts to stick with your instinct and give us a try and secondly I would like to thank you for taking the time to post your experience on Pissed Consumer.

If you get this message I would like to offer you a 50% discount on your next order of up to 500 pieces to thank you for your kind comments.

Your assessment is correct. Almost all of these posts were written by a disgruntled ex employee. Recently he quit making these posts or at least has slowed his pace down, because Pissed Consumer started to post the city where the poster was posting from. As you can see its almost all from the LA / Long Beach area, and we only have one ex employee that currently resides in Long Beach, so its not that hard to figure out who it is.

Anyway, thank you for your courage and for your business.

Sincerely,

Yusuf Uqdah

Mike Xbe

I was a little leery of ordering from this company after seeing some of the comments on sites like this but some of the complaints didn't seem to ring true and some seemed to be written by the same person so I thought I'd give it a shot and I'm glad I did. The ordering process took a few days to get right as I had to make a few edits to the patch but the patches just came by FedEx and they look exactly like the mock up.

The quality is very good considering the price. All in all I am very happy with my transaction with these guys.

Guest

The patches were delivered today and they look great! Thank you for all your help and great customer service. We will definitely keep you on our records for the future.

Thanks again!

Guest

Dear Marty,

I am the CEO of the company and I would like to personally address your inquiry. Our company had some issues with our factory suppliers for several months back in 2010, which caused probably about a dozen complaints about our company on the Internet. Those problems were resolved in the middle of 2010, and two years later we are absolutely confident that we provide the best service and product in the industry.

Since we have had these problems in 2010 we have processed over 30,000 individual orders. After this time during 2010 you will notice two types of post. One type of post is from a vindictive ex employee that worked in our company and it is easy to identify him, because almost all of his posts are in the LA / Long Beach area. I was shocked that this person would do this because he left the company on good and amicable terms. However, when employing hundreds of people over the course of 7 years, you are bound to run across people that I can only define as just not good human beings. In fact the person that wrote "marty. don't. didn't you read the complaints?" is without a doubt this ex employee.

The second type of post are from customers that within this two year period are real customers that were dissatisfied with our service. Let's just say its 10 customers, and as I have said we have completed over 30,000 individual orders during this time. That means .03% or 1 out of every 3000 of our customers felt that our service was poor and warranted posting negative things about our company online.

Of course even if there is one upset customer out of 100,000 transactions, we won't be proud of that. However, the fact is that 99.97% of our customers don't post bad things about our company. And in a recent survey we did amongst our customers 93% said they would order from us again.

We strive to improve these numbers on a daily basis and our staff is given training anytime there is a lapse in service or a problem with our product. In fact our production team and our sales team are paid bonuses or their bonuses are reduced based on our monthly customer service survey, which you will receive if you place an order with us.

In conclusion Marty, you have absolutely nothing to worry about when ordering from our company. Your order is protected by a 100% guarantee that we will either redo the order for free for you if there are any problems or provide you with a 100% refund. Marty if you are willing to go agree to post on this thread your honest thoughts about the order once you receive your product, I would like to offer you a 20% discount on your pending order if the order is 500 pieces or less or a 10% discount if your order is for more than 500 pieces (our profit margin is lower at that point).

You can tell your sales representative that Yusuf Uqdah the CEO of the company authorized this. I would also like your feedback about the entire process if you decide to order from us, and of course if you have any further concerns, I would like you to email me at yusuf@***.com.

Sincerely,

Yusuf Uqdah

Guest

marty. don't. didn't you read the complaints?

Guest

marty. don't. didn't you read the complaints?

Guest

Any updates on the service of buttler? Am considering a order now

Guest

eaaasyusufblogspot.com/2011/08/why-have-i-revealed-so-much-personal.html

Yusuf

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Anonymous
map-marker Bakersfield, California

Butler Patches

Haven't received my prototype. Editing not done right. Ordered 200 patches, event has come and gone. contacted BBB, they already have had may complaints. I was under the impression that all were American made. After paying up front I found out all are made in China. Have not received call back when requested. Dealing with a "Bryan Summers" who sounds foreign. My first edit was right but they keep sending me wrong edits they want me to confirm for production. I believe their South Pasadena address is probably a shell address actually located in China for their productions.Needless to say, I will no longer do business with this company. The amount of money won't make or break me. It's the principle of false advertising and fraud. All should be aware of doing any business with these people.
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Loss:
$252
26 comments
Guest

Don't use was charged and product never completed or received when told to cancel they apologized and said i wouod get a full refund thats the ladt i have heard. Have unsuccesfully tried to resolve this appears to be nothing more than a scam. BEWARE

Guest

UGH! Wish I had saw this last week before I placed my order with them!

I'm getting *** around! I informed the guy I ordered from that I needed them by 2/21, and asked if they could meet that deadline. He said yes, and that I'd receive my digital sample within 24 hours to review. 5 DAYS LATER, after numerous e-mails I finally receive a digital copy, and it's got colors in the wrong places, they didn't bother straightening out the image, super annoyed.

I submitted my edits... and still no response. They will not meet my 2/21 deadline and I'm out $200! I'm creating a YELP for this business so that people can find this information easier!

The/Studio is worthless!

Thanks for nothing! :roll

Guest

They will take forever getting you a correct sample patch, they will *** you around for weeks before they send you something that has any professional quality to it. Once they do, they will hike up the price.

I asked for a refund because of the unacceptable amount of time i spent waiting to recieve samples, or even talk to customer support...it was ridiculous. So i asked for a refund, no concern was given on WHY i wanted a refund. I was told my designer would be in the office tomorrow to finalize my refund.

I was emailed the day after where I got into an argument basically with whoever I was talking to, soon after he agreed to give me a refund and stated "an admin. assistant will contact you for refund options"....4 days has passed and I have not recieved a refund or a call from anyone...I feel I have been scammed out of my first payment to this fraud of a company :(

Guest

DO NOT USE THIS COMPANY THE STUDIO OR WHATEVER THEY ARE CALLED. DONT DO IT!

ALMOST 2 MONTHS NO PATCHES OTHER COMPANYS I USED I ORDERED PATCHES AFTER I ORDERED WITH THIS PLACE AND I GOT THEM WEEKS AGO. THEY LIE AND SAY THEY SHIPPED BUT GIVE NO TRACKING INFO. THEY WILL BEAT WHATEVER PRICE YOU TELL THEM BUT ITS NOT WORTH IT CAUSE I NEVER GOT MY PATCHES. I RATHER PAY A LITTLE MORE FOR PEICE OF MIND.

I HAD A LOTOF PATCH PROJECTS BUT I DIDNT KNOW WHAT COMPANY TO USESO I PICKED 3 TO SEE WHO WAS BEST TO WORK WITH. FOR MY OTHER 10PROJECTS. THE OTHER 2 COMPANYS WE RE ABOUT THE SAME. AND THE STUDIO HAD THE LOWEST PRICE AND I GOT NOTHING.

SO DONT USE THIS COMPANY! MY BANK IS GOING TO REVERSE THE CHARGES AND I WILL TAKE MY HARD EARNED MONEY ELSEWHERE!

HORRIBLE COMPANY. WASTED TO 2 MONTHS

Guest

The Studio (formerly known as Butler Patches) is impossible to work with. I paid $600 for patches over a year ago and have yet to recieve anything!

Their customer service is horrible. I have constantly called/emailed Bryan Summers and Neely Johnson from The Studio with no luck.

These pathes are not American made either. Everything is outsourced to China.

Guest

Wow! I was looking for a patch maker in my area and came across this thread.

Judging by the pissed consumers and lack of professional responses from Yusuf Uqdah, I will skip the possible head ache and take my business elsewhere. I'll be sure to inform others that I associate with. Regardless of the complaints being from ex-employees or ex-contractors, you should still hold yourself to a professional standard of conduct even through accusations.

That goes to show me (as an outsider looking in) that there may be some validity to some of the complaints I've read. I'll keep searching for another vendor.

Guest

Butler Patches now goes by The/Studio (thestudio.com). Caveat Emptor.

Guest

I m with Dainiano. Yusuf has always been a cheat and always will be with butler or tribes or the studio.

i am glad that Daimiano called him out. i hope Yusuf goes bankrupt.

One alias is fine but using two or more shows me he has no integrity or ethics.

Future customer are warned and be careful when ordering. read his blog ,he cant manage his way out of a paper bag.

Frank

Guest

Hello Grant,

Our VP of Sales & Customer Service as well as our Customer Service Manager were informed about this issue. We are taking necessary measures to ensure that customers are always replied back to within 15 minutes. I checked and it shows that your order was shipped out. Can you please let me know that everything went well with your order and that you are happy with the quality of the patch and the service that you received.

Thanks,

Yusuf

Guest

Mr. Uqdah:

I have been trying for some time to order some patches. I received a quote and have been interested in getting the patch made, but no one seems interested in helping me out. I sent a letter two weeks ago which included my drawing of the patch, plus a sample patch so the colors could be matched. Your employee promised to call me as soon as he received my mail. I have called and left messages, but no response.

I called today and was told (again) that this employee would call me right back. I am still waiting . . .

What is going on there? It appears that you do not want any business. What must a potential customer do in order to get some response? Please call me at (520) 387-****.

Sincerely, Grant Peterson.

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Mike Xbe
map-marker Houston, Texas

Butler Patches, I'm glad I took the chance.

I had contacted Butler Patches to order some patches for a website I help run. After beginning the process of ordering the patches I did a web search and found some bad feed back on them. I considered canceling the order but I noticed a lot of the feedback seemed to be written by the same person or just seemed a bit spurious so I contacted the company rep. He offered me a very good discount on top of matching a competitors price quite. It took a few edits to get the patch correct but considering the very cheap price and the decent quality of the patch I'm very happy I decided to proceed with my order.
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5 comments
Guest

I used them a couple of years ago to make a patch for a soccer team. After multiple washes, the patch held up well.

Very pleased with their service.

Will be using again. I always like to support local businesses in my area.

Mike Xbe

Following up on my previous post I've had one of the patches on my suitcase and it's held up well. One corner came up a bit but I think this is more my fault as I couldn't get the iron between the handle and the edge of the zipper.

After I re-ironed it I've had no other problems. I've been giving the rest of the patches out in contests and promotions and people love them. One tip though when ironing them on put a piece of smooth white cloth between the patch and the iron or it makes the threads in the patch kind of shiny (I used a white t shirt).

This was kind of a test batch but I will probably order another larger bunch soon as I'm about out. Low price plus decent quality = happy customer.

Guest

I'm thankful that I gave Butler a try. Great service and great products. Thanks for attending to my needs Butler!

Guest

I would like to personally thank Vicky and Butler Sourcing for the amazing customer service, unbeatable rates, fast production time, and high quality patches. I will certainly utilize Butler for all my patch needs and I will be passing their name along to those I meet.

Vicky Jones....I wish more sales reps were as pleasant, patient, and helpful as you!! You will always be the first person I call for anymore patch designs.

Guest

Chalk this up to anther fake review.

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Anonymous
map-marker Bend, Oregon

Why are they still in business?

I ordered patches from Butler and they were friendly and helpful as anything....until they had my money. Then they were suddenly incommunicado. I did not approve of the sewn out patch as it looked like it had been done by a first grader. I asked for a refund. Silence. It has now been 3 weeks. I have disputed the charges to my Mastercard and luckily they seem to be willing to take care of it. However, I have spent countless hours trying to get back my $300. They don't return calls or emails. Their voicemail boxes are full...for 2 weeks! Finally resorted to an online "chat" where I reached the alleged "Bryan". He said that a refund had been submitted, "Didn't you get the email confirmation"? Totally bogus. So I printed off the "chat" conversation as more evidence to send to Mastercard. I recommend avoiding this company at all costs. How come they still appear as #1 when you Google "patches"? Unbelievable.
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3 comments
Guest

Just got my patches from Butler Patches and they look great! Thanks for your help on this.

Guest

We received the cricket embroidered badges last week they look good. Thanks Butler Patches! For the prompt service and delivery.

Guest

At Butler Patches, we always strive for excellent customer service. As a matter of fact, right before seeing this posting we were reviewing a letter of appreciation from another customer that had nothing by positive things to say about our quality and customer service levels.

Unfortunately, the internet has been the tool of some individuals, including competitors, to attempt to damage our good reputation. If this is a legitimate complaint then I please ask you to provide a real name and order number so I may address the issue quickly and directly. Should you not feel comfortable providing this information on a public site then please email our VP for Sales directly at greg@***.com.

If any of the false claims posted on this website concerns any potential customers, we’d like to extend you a 15% discount. Experience for yourself the unmatched quality of our customer service which has helped us double our growth last year. Furthermore, remember that your order is backed by our 100% quality guarantee which promises a full refund or free redo if the product that you receive differs from your order.

Thank you.

Best,

Butler Patches Customer Care

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Anonymous
map-marker New York, New York

Cannot get re-order right

The first time was a complete hassle. A year goes by and I must've forgotten how ridiculous they are to get something right and decided to reorder what I had done. I figured this would be easy as they have done it before, but no it has been a complete hassle! Really sloppy work, so I figured I would send the the approved files from my first order and they Still can't get it right! The staff are either incompetant or simply do not care. Either way it is completely unprofessional and unacceptable. I would like to cancel my order but cannot as they take the money right away!
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25 comments
Guest

The patches just arrived today and they look good.

Thanks for making the whole experience smooth and easy for us. Thanks Vicky!

Guest

Thank you for your message Brennan. This kind of feedback truly helps us shape our company to be the best in the industry.

We strive for perfection but sometimes things happen that would delay an order, there are no excuses though. We'll take your advice to heart.

Guest

Last report thankfully! I did receive my order on Jan 4, the patches are ...

ok. Nothing overwhelming, not something I would buy in a tourist trap, more like a name tag from companies that do laundry service and rugs. I would not do this again. With this company or any other actually.

But I am content to receive them. This website is about venting. But I do hope Butler takes note that customer service can smooth over rough spots, but the lack of it definately can break a company. Having a mediocre product even in with well placed google advertising is not enough.

Something needs to be exceptional. Your advertised turn around time is. But I have well learned the truth of that!

PLEASE PLEASE take the effort be truthful and grow your company. FOX

Guest

Update:

Sewn out sample has been completed 12/29 which was sent to customer and has been approved, 12/29 US time. We'll be shipping out the order by 01/03 which should arrive to the customer no later than 01/06.

Thank you for your patience.

Guest

To Brennan Fox, Face it you're getting screwed like I did. Let's see how Yusuf McCurry gets out of this one.

Guest

Thought I would keep letting everyone know how its going. I confirmed my final changes on Dec 20th and still have yet to see a sewn out design.

The online chat help said it would take 2-3 days, so I have been somewhat patient. My sales rep sent me two emails yesterday. One to tell me their offices were closed the 23rd to 25th (which would have been *** nice to know - listen up butler. You have a calendar on your home page.

Black out dates that you KNOW noone will be available) and one to say the sample would be done today. ITS NOT. Its been eight days. COME ON!

PLEASE! If this is expedited service like your reply on this site says, i am terrified to see your usual.

Guest

Yes its moving along. I thank this website for its assistance.

Its been four days since I ok'ed a final mockup. I managed to get a customer service rep on the phone (not Bryan) and fixed the last two little color changes. I have not received an email or phone call during this time for a status update or even a just waiting. To butlerpatches - any emails or correspondence is welcome over none - everytime.

I have emailled both Bryan and the customer service line. I did chat with the online operator and found out 2-3 days wait time is usual. I do not know why there was an issue with the email accounts. Yes plural.

Mine, My wifes, her company account, etc. I would seriously look into it on your side.

Guest

We had already contacted this customer via phone and continuous emails.

The issue on the mock has been resolved, customer had approved a mock up sample and we are moving forward with the order. We left another voice mail message to this customer this morning after seeing that that the order is moving forward. We will put the order in Rush service at no cost to the customer to speed along the order.

As of the moment, we are just awaiting for the sewn out sample.

Guest

After looking through this order from Mr Brennan Fox, this is what we have found:

Order was paid for last 11/29. The rep, Bryan Summers, has email conversations with the customer regarding the edits that he wanted to be done on the order. As of this moment, they are still in the process of revising the mock up sample per customer's request, and to date they're already at the 8th revision on the mock up sample alone for this order.

The order didn't have an actual design, just a concept and our designer is the one who created the actual design. The progression of the design started from a very complicated one to a more realistic, doable design that can be embroidered legibly with no problems.

After receiving an email from Mr. Fox, we have tried sending out a reply a couple of days ago but keeps getting bounced back as undeliverable. Our rep will call to make sure Mr. Fox has received the information.

We are doing our best to resolve the issue, we appreciate your patience Brennan.

Guest

To Brennan Fox :

Please post your resolution of your issue. These Butler yay-hoos have the habit of blowing a lot of smoke up our azzes.

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Anonymous
map-marker Baldwin Park, California

Horrible service! But relieved because they're not getting my money.

I have been working with Butler Patches for 3 days now. I sent them my artwork. Why? I don't know why. Oh thats right I needed a patch made with the design I sent them. Not so that they can change my design the way they want it. I had them change the proof 3 times just making slight adjustments, but everytime they fixed one problem its like they messed up something else. It's almost like they were messing with me. I'll have you know this website helped. Thank you for setting it up. It was the deciding factor.
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9 comments
Guest

Potential customer just watching this site!

Guest

Thank you for the professional job and service Butler Patches! I will use your company again. Great job!

Guest

Sgt C, we have given you the opportunity to let us know your order number and customer number so that we can either redo this order for you or offer you a full refund. However, you have not contacted us directly, nor have you posted this information on this board.

We have to assume that either you have contacted us directly and we corrected the situation or this posting was another false statement.We have a strict policy of offering a redo or a full refund to any unsatisfied customer and we have the highest rate of customer service within our industry. Since this statement has not been verified by the person posting we have to assume it is another false statement. Please don't allow these false statements to discourage you from ordering from our company as we assure you that we will offer you the best quality, service and price.

If you have any second thoughts about working with our company please talk to our VP of Sales Greg McCurley by calling him at 877-647-**** or via email at greg@***.com. We are also offering a 15% discount to all customers that read this post, so please be sure to inquire with your sales rep about this discount.

Guest

Here at Butler Patches, we strive hard to deliver the best products and service to our clients, we rarely encounter these types of complaints. In fact most of the stories you read here are generated by competitors and other people who make false claims about our company.

Your satisfaction with our service and quality of our products is important to us, with that in mind we would like to get your order number or email address so we can research the issue and get back to you immediately with a resolution.

Should you feel uncomfortable posting this information on this site, please feel free to send it directly to our VP of Global Sales, Greg McCurley, at greg@***.com. He will immediately research the situation and have answers provided to you.

Butler Patches Customer Care

Guest

:( I designed My company's flight patch and ordered several hundred patches for my unit while in Iraq last summer I was told the turn around time was 8-12 days so I couldnt wait that long being that by the time it went Threw the APO AE postal system it would have took 2-3 weeks to receive. I opted to pay extra for the 2-4 day turnaround.

well 2 months later we had not received ANY patches! We assumed lost in APO mail system over Iraq which happened offten but NOPE! when we finally received them 2 months and 2 weeks later the post mark on the package from when it was shipped out was ONLY 4 DAYS prior!!NOWIM AN ***!! I just ordered patches again just last week needing them for this saturday's award ceremony and im in california.

Ive called 6 times and emailed 2 times no one calls back NORE returns emails!!

THIS PLACE IS A JOKE!!! the need to be put out of business now I will have nothing to say to my commander once NO PATCHES have arrived!!!

Guest

We provide free set-up and design. Our designers make adjustments to the design only if it is necessary.

Some text may be too small to be legible on a patch or a customer may have sent a picture that can't be translated to embroidery...

if this is the case, we make sure that the patch will be high-quality, beautiful and legible and that may mean slightly altering the design.

If you have any questions regarding your patch requirements, send us an email at greg@***.com

Guest

To Joesph Heller of Butler Patches:

you may continue to think I am an ex employee. (you can keep on telling yourself that).

Now you are justifying Butler as an entrepreneur startup. You still have to service the customer.

and you're doing a poor job at that. I cant imagine the lack of revenue this customer service is causing.

Guest

Hey ******; listen.....AS A CUSTOMER, for the past 5 years I have been jacked around with some clown named Joeseph Heller and I have been jacked off and on by all your employees.

If this isnt the truth, then say so.

I deserve an apology for the lying and so do your customers.

Guest

The hits just keep on coming. Butler is never going to recover.

Call Yusuf Heller, or Greg McCarry, they will help (take your money).

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Anonymous
map-marker Overland Park, Kansas

They did bad service and didn't deliver

I ordered patches from Butler on March 7th 2010, for an event needed by March 18th 2010. Kristine Carrey was my Sales Rep & guaranteed I would receive them in time. I paid in full. I didn't hear anything back for a week. I called 3 times and couldn't get a hold of Kristine. Finally talked to Kristine's Supervisor, explaining the situation. I told her I needed the patches in 2 days for my event. She laughed at me, and passed me on to Kristine. I talked to Kristine, who said I never approved the stitching proof. I approved a proof on March 8th, Weds, and was acknowledged saying they would let me know if they needed anything else. I NEVER received an email on this. Kristine said she would call me back in 30 minutes, 45 minutes later I called her back, no answer. Tried 2 more times, left a message. An hour later my boss called, from a different phone number, and got her on the phone. She said we will receive them in 2 days, but after her Supervisor laughing at me, I doubt it. I do not recommend them, they should not be in business.
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38 comments
Guest

Just want to pass along how much we appreciate all the hard work, prompt service and attention to detail at Butler Sourcing. Every order has arrived ahead of schedule and the quality is the best we’ve ever gotten from ANY supplier!

The art work that was sent for approval was corrected and adjustments made fast and correct each time. Vicky Jones, our customer representative from Butler Sourcing, has been a delight to work with. She always calls and follows up and makes sure each order is exactly as we want it. The payment and processing is perfect each and every time!

(Your prices haven’t been beat by any competitor yet either.) We will not be using any one else from now on I can assure you. Keep up the good work and thanks for making us look good to our clients!

Guest

I agree most of my ex-employees are good. I am talking about you.

The one person that can't let things go. Kate you are not a customer, and the vindictive nature and tone of your posts should be obvious.

Again, if anyone is concerned about our company, please request a 15% discount from our VP of Sales, Greg McCurley by contacting him at greg@***.com. We will also refund your money in full if you are not completely satisfied.

Guest

You are an i-d-i-o-t and shyster. You may believe what you want to. If 87% of customers will order again, I would worry about the other 13% of customers. Those customers are very vocal and powerful. I would also worry about the customers who are about to order and those who have not. I am siding with them.

Brian Kushner's issue should have been resolved long before appearing on this URL. He must have spoken the truth AND been really pissed off to blog that. You just wait until the next entry by some other customer. You never made me happy. See most recent entries.

I am not s-t-u-p-i-d. I will not provide a past/present customer number, for fear of reprisal. You should not blame your ex-employees, most are probably good and have gone on to better things.

You and Bulter have been hiding behind a pseudonym for the past 5 years (Joseph Heller lol) and you have no way to redeem yourself. This front has been operating with lies, deceit, excuses since you opened. Again, see past entries.

Kate has left the building.

Guest

Hi Kate,You are a disgruntled ex-employee and not a customer. Our customer service rating in July is now at 83%.

Look it up online and you will see that an 83% customer service rating is better than the leading online companies such as Amazon.com and Ebay.com. Furthermore, 87% of our customer's said they would order from us again, and our goal is to get this number up to 95% by next year. Furthermore, I have been made aware that Brian Kushner's issue has already been rectified and he is now satisfied with the outcome.

No company is perfect, and there are sometimes issues with customized products, but our company always does what is necessary to make the customer happy. Kate, if you are really a customer, please prove it and provide a customer number.If anyone ever finds that our company is not meeting expectations, please directly email our VP of Sales Greg McCurley at greg@***.com.Thanks,Yusuf Uqdah

Guest

Brian: It still amazes me that customers are still falling for Butler, with all these complaints. I personally would like you to sue, and to see Butler put out of business.

Now that Yusuf has admitted his identity, Butler has and will be known to lie and deceive, like he has for the past five years! He is just another criminal masquerading behind a business. He should have been honest at startup rather than hiding behind a fictious name. (Yea, my grandfather was named George).

I am sure the bad orders outnumber the good orders. And why take a chance giving them your money in return for all the BS.

Guest

im about to sue butler patches. Nina and Kristine and Neal and Cathy. I plan on shutting them down for real!

No more butler ***!

and Greg--please get in touch with me to explain to me why your company can make sewn out test's and fed ex them to me--only to produce the badges wrong in mass production. and then remake them wrong a 2nd time exactly the same. I put in my order on july 7th and now its the end of august and I still have *** badges. What should have been a 3 weeks project has taken more then double on 6 designs that you got correct in the proofs but cant seem to get correct in the sewn outs.

You all have lacking communication skills. and most of your employees barely speak english. NO ACCOUNTABLITY and NO CREDITBILTY NONE!!! ZERO!!!

Get in touch with me anytime

thanks

Guest

Yusuf. you're an ***.

Most likely "Guy" isn't his name.

It was "a guy" who wrote the blog. no use looking him up although he is probably a digrunteled ex employee.

wazzzup wayne.

Guest

This is Yusuf, and yes my English name is Joseph. And yes, Yusuf and Joseph are the same person.

Yusuf translated into English is Joseph, and in fact my Great Grand father's name was Joseph Heller. I have been called Joseph by many of my relatives since I was young. If you go to my website www.yusufuqdah.com, I make my connection to the company very clear.Unfortunately, Guy we have no records of you ever working for us, and I am 100% confident that a Guy has never been employed in the company. It's a bit ironic that you accuse me of playing games with names, when in fact you yourself are clearly changing your name to remain anonymous.It should also be very obvious to anyone that you are the one behind all of these outlandish and ridiculous email threads.As to the point about senior managers, we currently have 3 other senior managers in the company besides Greg, one of which has been with us for more than 2 years now.

Any person with any level of professionalism would not make such nasty and immature remarks to his former employer. A qualified and professional manager, would move on with their life and find gainful employment with another company. Not to mention that your spelling, grammar and sentence structures are not even commensurate with a high school level, it is questionable to me why I even hired you. No human resources department would find any of your comments remotely acceptable, which is again why you are remaining anonymous.I think your rants speak much more about you as a person, than they speak about me.As far as my management style I have made my mistakes, and I have also had my successes.

I continue to learn from my mistakes and I become a better manager and business person everyday. Part of my continued improvement has come from the fact that through trial and error, I have learned how to find qualified, ethical, and an inspirational management team that helps me continually grow as a manager. Its a stark contrast from working with people such as yourself who not only did not have the qualifications for the position, but also worked against me, rather than with me.I am 99% sure who you are, and I have very clear evidence that you are actually in reality the cheat, and have basically made a career out of doing such. I would suggest as next steps that you admit who you are and quit hiding behind the names.I apologize to any of our customer's that doubt us as a result of these unethical and terrible remarks made by "Guy" or any other fictitious names that he comes up with.

But I also would like to thank you "Guy" for making it now clear to everyone that these post are not about reality, but about a personal grudge. We do offer a 15% discount to anyone that is concerned about the credibility of our company, and you can redeem that by directly emailing me at either yusuuf@***.com or joseph@***.com.Lastly, but not least, "Guy" is correct that a significant portion of our operations is abroad.

However, still more than 50% of our costs are allocated to either US staff, or US firms such as Fed Ex, USPS, Google, Go Daddy, etc... We believe that different countries offer different competitive advantages, and although the US is not competitive for apparel manufacturing, we believe that the US is competitive in many other areas and we allocate our budget accordingly (again more than 50% of our costs go to US staff or companies).I hope I have addressed all of your concerns Guy.Sincerely,Yusuf (Joseph)

Guest

wayne,

i used to work for this company, yusuf is joseph. he changed his name and makes all of his employees change their names, probably so that you don't know all of his operations , sales, and customer service is overseas.

greg, i have to ask why you continue to tarnish your name for what is such a terrible company??? your name will forever be here for everybody to find. have you looked around and wondered why are you the only senior manager there after 5 years in operation? it is because everyone before you with any skill or talent left when they realized that joseph is a manipulative, cheap boss that does not keep his promise.

it is just a terribly run company by an arrogant kid with an ego and too much money, if you have not realized it already. just look at how he responds on here.

Guest

Dear Customers,

I am the Vice President of Customer Service and Sales for this company and we have been in business for over 5 years.

First of all unlike many of the people that are anonymously posting lies about our company, I am a real person with a real name. Feel free to Google my name and you will see that I have had over 20 years of management experience in the promotional products and print industry.

We had serious production problems and internal customer service problems between February 2010 and June 2010 due to increased business and our lack of capacity to handle it.

Check the Internet and it will confirm that we only had problems during this time period.

I am 100% confident that all of our problems have now been addressed, we can continue to provide excellent customer service and embroidered patches to its customers.

Unfortunately, I believe that recently some of our competitors have taken advantage of the situation and have posted negative comments about us. Check most of the recent posts about our company, there is no order number, no details, etc... As a consumer you have the right to be wary of any company online, but also understand that this could happen to anyone. The Internet allows people to anonymously say anything about any company, without any proof that they are telling the truth.

Therefore, I would challenge anyone that has a complaint to contact me directly at greg@***.com . If you do decide to make a negative post about our company, then at least provide the Internet the courtesy of proving that your allegations are true by stating the date of the order, the order number, whom you dealt with and what happened. Everyone has the right to express themselves on the Internet, but nobody has the right to liable a company without cause. Furthermore, if you are a customer with an outstanding issue that has not been resolved, please again contact me directly.

Lastly, if you are a potential customer and these posts scare you, please accept a further 15% discount (just tell your sales rep) on your order, and you have my guarantee that if you have any legitimate problems with your order, you can email me directly and the patches will be yours free of charge.

Sincerely,

Greg McCurley

VP of Customer Service and Sales

View more comments (37)
Greg M Cwx
map-marker South Lake Tahoe, California

Butler Patches reaches out

Dear Customers, I am the Vice President of Customer Service and Sales for Butler and we have been in business for over 5 years. First of all unlike many of the people that are anonymously posting lies about our company, I am a real person with a real name. Feel free to Google my name and you will see that I have had over 20 years of management experience in the promotional products and print industry. We had serious production problems and internal customer service problems between February 2010 and June 2010 due to increased business and our lack of capacity to handle it. Check the Internet and it will confirm that we only had problems during this time period. I am 100% confident that all of our problems have now been addressed, and Butler can continue to provide excellent customer service and embroidered patches to its customers. Unfortunately, I believe that recently some of our competitors have taken advantage of the situation and have posted negative comments about us. Check most of the recent posts about our company, there is no order number, no details, etc... As a consumer you have the right to be wary of any company online, but also understand that this could happen to anyone. The Internet allows people to anonymously say anything about any company, without any proof that they are telling the truth. Therefore, I would challenge anyone that has a complaint to contact me directly at greg@***.com. If you do decide to make a negative post about our company, then at least provide the Internet the courtesy of proving that your allegations are true by stating the date of the order, the order number, whom you dealt with and what happened. Everyone has the right to express themselves on the Internet, but nobody has the right to liable a company without cause. Furthermore, if you are a customer with an outstanding issue that has not been resolved, please again contact me directly at greg@***.com. Lastly, if you are a potential customer and these posts scare you, please accept a further 15% discount (just tell your sales rep) on your order, and you have my guarantee that if you have any legitimate problems with your order, you can email me directly at greg@***.com and the patches will be yours free of charge. Sincerely, Greg McCurley VP of Customer Service and Sales Butler Sourcing Corporation
View full review
17 comments
Mike Xbe

I ordered a small batch of patches from butler about 2 months ago. After a few edits they arrived well within the delivery window.

Maybe 7 days. They arrived by fed ex directly from china. I ordered the cheapest ones with iron on backing and they look pretty good. I use them as freebies and people like them way more than the stickers I was handing out.

They met my expectations and I'll be using Butler again.

They price matched a competition and gave me a discount on top of that. I'm going to order a bigger batch of the fancier patchs next time.

Guest

Thanks for the kind words Jason. We do our best to provide customers with a great buying experience from our company.

Potential customers who read this thread, please send me an email at greg@***.com for a 15% discount on your first order. Thank you.

Guest

Jason, shut the **** up. you **** **** ****.

butler is a **** **** company. i have been **** over by them.

next time **** **** ****. argie

Guest

just to add onto this recently i did purchase some patches from this company and they did do an outstanding job they were very professional and very good about getting it out at a reasonable time. the job looked *** awesome.

Not quite perfect but i am not really one to complain much. As long as i get what i ask i don't really care much.

but because one slight thing is off SLIGHTLY your sorry *** complain about dumb ***. When theres a REAL problem do the world a favor and shut the *** up :)

Greg M Cwx

Hi sierra madre,

Please provide us your order number and we'll be more than happy to assist you and resolve any issues you may have with our company.

Please note that i actually post a reply to all comments.

Some people are posting false claims and accusations in this website, most of which are not even customers, nonetheless we would like to reach out to real customers such as yourself so please email me at greg@***.com about your concerns.

Thank you

Greg McCurley

Guest

multiple postings of the same form letter is spamming the website. its not helping your business but hurting your sales.

you are hiding something. :cry

Greg M Cwx

Dear Customers, I am the Vice President of Customer Service and Sales for Butler and we have been in business for over 5 years. First of all unlike many of the people that are anonymously posting lies about our company, I am a real person with a real name.

Feel free to Google my name and you will see that I have had over 20 years of management experience in the promotional products and print industry.We had serious production problems and internal customer service problems between February 2010 and June 2010 due to increased business and our lack of capacity to handle it. Check the Internet and it will confirm that we only had problems during this time period. I am 100% confident that all of our problems have now been addressed, and Butler can continue to provide excellent customer service and embroidered patches to its customers. Unfortunately, I believe that recently some of our competitors have taken advantage of the situation and have posted negative comments about us.

Check most of the recent posts about our company, there is no order number, no details, etc... As a consumer you have the right to be wary of any company online, but also understand that this could happen to anyone. The Internet allows people to anonymously say anything about any company, without any proof that they are telling the truth. Therefore, I would challenge anyone that has a complaint to contact me directly at greg@***.com.

If you do decide to make a negative post about our company, then at least provide the Internet the courtesy of proving that your allegations are true by stating the date of the order, the order number, whom you dealt with and what happened. Everyone has the right to express themselves on the Internet, but nobody has the right to liable a company without cause. Furthermore, if you are a customer with an outstanding issue that has not been resolved, please again contact me directly at greg@***.com.

Lastly, if you are a potential customer and these posts scare you, please accept a further 15% discount (just tell your sales rep) on your order, and you have my guarantee that if you have any legitimate problems with your order, you can email me directly at greg@***.com and the patches will be yours free of charge. Sincerely, Greg McCurleyVP of Customer Service and SalesButler Sourcing Corporation

Greg M Cwx

Dear Customers,

I am the Vice President of Customer Service and Sales for Butler and we have been in business for over 5 years.

First of all unlike many of the people that are anonymously posting lies about our company, I am a real person with a real name. Feel free to Google my name and you will see that I have had over 20 years of management experience in the promotional products and print industry.

We had serious production problems and internal customer service problems between February 2010 and June 2010 due to increased business and our lack of capacity to handle it.

Check the Internet and it will confirm that we only had problems during this time period.

I am 100% confident that all of our problems have now been addressed, and Butler can continue to provide excellent customer service and embroidered patches to its customers.

Unfortunately, I believe that recently some of our competitors have taken advantage of the situation and have posted negative comments about us. Check most of the recent posts about our company, there is no order number, no details, etc... As a consumer you have the right to be wary of any company online, but also understand that this could happen to anyone. The Internet allows people to anonymously say anything about any company, without any proof that they are telling the truth.

Therefore, I would challenge anyone that has a complaint to contact me directly at greg@***.com. If you do decide to make a negative post about our company, then at least provide the Internet the courtesy of proving that your allegations are true by stating the date of the order, the order number, whom you dealt with and what happened. Everyone has the right to express themselves on the Internet, but nobody has the right to liable a company without cause. Furthermore, if you are a customer with an outstanding issue that has not been resolved, please again contact me directly at greg@***.com.

Lastly, if you are a potential customer and these posts scare you, please accept a further 15% discount (just tell your sales rep) on your order, and you have my guarantee that if you have any legitimate problems with your order, you can email me directly at greg@***.com and the patches will be yours free of charge.

Sincerely,

Greg McCurley

VP of Customer Service and Sales

Butler Sourcing Corporation

Greg M Cwx

Dear Customers,

I am the Vice President of Customer Service and Sales for Butler and we have been in business for over 5 years.

First of all unlike many of the people that are anonymously posting lies about our company, I am a real person with a real name. Feel free to Google my name and you will see that I have had over 20 years of management experience in the promotional products and print industry.

We had serious production problems and internal customer service problems between February 2010 and June 2010 due to increased business and our lack of capacity to handle it.

Check the Internet and it will confirm that we only had problems during this time period.

I am 100% confident that all of our problems have now been addressed, and Butler can continue to provide excellent customer service and embroidered patches to its customers.

Unfortunately, I believe that recently some of our competitors have taken advantage of the situation and have posted negative comments about us. Check most of the recent posts about our company, there is no order number, no details, etc... As a consumer you have the right to be wary of any company online, but also understand that this could happen to anyone. The Internet allows people to anonymously say anything about any company, without any proof that they are telling the truth.

Therefore, I would challenge anyone that has a complaint to contact me directly at greg@***.com. If you do decide to make a negative post about our company, then at least provide the Internet the courtesy of proving that your allegations are true by stating the date of the order, the order number, whom you dealt with and what happened. Everyone has the right to express themselves on the Internet, but nobody has the right to liable a company without cause. Furthermore, if you are a customer with an outstanding issue that has not been resolved, please again contact me directly at greg@***.com.

Lastly, if you are a potential customer and these posts scare you, please accept a further 15% discount (just tell your sales rep) on your order, and you have my guarantee that if you have any legitimate problems with your order, you can email me directly at greg@***.com and the patches will be yours free of charge.

Sincerely,

Greg McCurley

VP of Customer Service and Sales

Butler Sourcing Corporation

Greg M Cwx

Dear Customers,

I am the Vice President of Customer Service and Sales for Butler and we have been in business for over 5 years.

First of all unlike many of the people that are anonymously posting lies about our company, I am a real person with a real name. Feel free to Google my name and you will see that I have had over 20 years of management experience in the promotional products and print industry.

We had serious production problems and internal customer service problems between February 2010 and June 2010 due to increased business and our lack of capacity to handle it.

Check the Internet and it will confirm that we only had problems during this time period.

I am 100% confident that all of our problems have now been addressed, and Butler can continue to provide excellent customer service and embroidered patches to its customers.

Unfortunately, I believe that recently some of our competitors have taken advantage of the situation and have posted negative comments about us. Check most of the recent posts about our company, there is no order number, no details, etc... As a consumer you have the right to be wary of any company online, but also understand that this could happen to anyone. The Internet allows people to anonymously say anything about any company, without any proof that they are telling the truth.

Therefore, I would challenge anyone that has a complaint to contact me directly at greg@***.com. If you do decide to make a negative post about our company, then at least provide the Internet the courtesy of proving that your allegations are true by stating the date of the order, the order number, whom you dealt with and what happened. Everyone has the right to express themselves on the Internet, but nobody has the right to liable a company without cause. Furthermore, if you are a customer with an outstanding issue that has not been resolved, please again contact me directly at greg@***.com.

Lastly, if you are a potential customer and these posts scare you, please accept a further 15% discount (just tell your sales rep) on your order, and you have my guarantee that if you have any legitimate problems with your order, you can email me directly at greg@***.com and the patches will be yours free of charge.

Sincerely,

Greg McCurley

VP of Customer Service and Sales

Butler Sourcing Corporation

View more comments (16)
Anonymous
map-marker Valladolid, Castilla Y Leon

Butler Patches gave a great service

In February 2011 I was attracted to Butler Patches by their website, and in particular by their claim to be the cheapest and fastest in the trade, and yet still able to provide a quality service. After making initial contact I discovered a great deal of negative comment about this company on the internet, and this prompted me to ask a few direct questions of the firm to establish the truth. Mr Joseph Heller, CEO, replied promptly and fully with reassurances and plausible explanations regarding the anonymous and scurrilous allegations made against his company. This impressed me, as did other members of his team who also offered to quell my fears, often at unsociable hours for them. (I live in Europe and they telephoned me at 0100hrs Californian time.) I decided to give them a chance to prove their worth. Not only did they follow up with all of their promises but the patches I ordered arrived safely, well within their time-frame, and the quality is every bit as good as they state it is. I have no hesitation in recommending Butler Patches to anyone who wants a high standard of professionalism, both in terms of customer care and finished product, at a very low price. They give value for money. Thank you Mr Heller and your excellent team from Stonefish Maritime Security Ltd. yours sincerely Andy Shaw Director www.stonefishmaritimesecurity.com
View full review
22 comments
Guest

Dear Customers,

I am the Vice President of Customer Service and Sales for this company and we have been in business for over 5 years.

First of all unlike many of the people that are anonymously posting lies about our company, I am a real person with a real name. Feel free to Google my name and you will see that I have had over 20 years of management experience in the promotional products and print industry.

We had serious production problems and internal customer service problems between February 2010 and June 2010 due to increased business and our lack of capacity to handle it.

Check the Internet and it will confirm that we only had problems during this time period.

I am 100% confident that all of our problems have now been addressed, we can continue to provide excellent customer service and embroidered patches to its customers.

Unfortunately, I believe that recently some of our competitors have taken advantage of the situation and have posted negative comments about us. Check most of the recent posts about our company, there is no order number, no details, etc... As a consumer you have the right to be wary of any company online, but also understand that this could happen to anyone. The Internet allows people to anonymously say anything about any company, without any proof that they are telling the truth.

Therefore, I would challenge anyone that has a complaint to contact me directly at greg@***.com . If you do decide to make a negative post about our company, then at least provide the Internet the courtesy of proving that your allegations are true by stating the date of the order, the order number, whom you dealt with and what happened. Everyone has the right to express themselves on the Internet, but nobody has the right to liable a company without cause. Furthermore, if you are a customer with an outstanding issue that has not been resolved, please again contact me directly.

Lastly, if you are a potential customer and these posts scare you, please accept a further 15% discount (just tell your sales rep) on your order, and you have my guarantee that if you have any legitimate problems with your order, you can email me directly and the patches will be yours free of charge.

Sincerely,

Greg McCurley

VP of Customer Service and Sales

Guest

I sick and tired of all you customers, competitors, and bloggers writing *** about Joseph Heller, Greg McCurley and me. If you an issue or concern about Butler Woven Labels, Butler Custom Products, Butler Sourcing, Butler Patches, Butler Digitizing, Heller Sourcing or Butler Custom Caps, EMAIL ME DIRECTLY at yusufu17@***.com or gmccurley@***.com and I will resolve all of your concerns.

Thank you.

Yusuf Uqdah

Guest

i hate you niiggers and cheap motherfuuckers who leave bad comments here!!!!!!!!!!!!!!!!!!!!!!! I want to kill your mothers!!!

stop making business bad for me!!!!

oh my god i feel so drunk. my head feel as a balloon but i hate nigier customer!!!!

Guest

Dear Customers,

I am the Vice President of Customer Service and Sales for this company and we have been in business for over 5 years.

First of all unlike many of the people that are anonymously posting lies about our company, I am a real person with a real name. Feel free to Google my name and you will see that I have had over 20 years of management experience in the promotional products and print industry.

We had serious production problems and internal customer service problems between February 2010 and June 2010 due to increased business and our lack of capacity to handle it.

Check the Internet and it will confirm that we only had problems during this time period.

I am 100% confident that all of our problems have now been addressed, we can continue to provide excellent customer service and embroidered patches to its customers.

Unfortunately, I believe that recently some of our competitors have taken advantage of the situation and have posted negative comments about us. Check most of the recent posts about our company, there is no order number, no details, etc... As a consumer you have the right to be wary of any company online, but also understand that this could happen to anyone. The Internet allows people to anonymously say anything about any company, without any proof that they are telling the truth.

Therefore, I would challenge anyone that has a complaint to contact me directly at greg@***.com . If you do decide to make a negative post about our company, then at least provide the Internet the courtesy of proving that your allegations are true by stating the date of the order, the order number, whom you dealt with and what happened. Everyone has the right to express themselves on the Internet, but nobody has the right to liable a company without cause. Furthermore, if you are a customer with an outstanding issue that has not been resolved, please again contact me directly.

Lastly, if you are a potential customer and these posts scare you, please accept a further 15% discount (just tell your sales rep) on your order, and you have my guarantee that if you have any legitimate problems with your order, you can email me directly and the patches will be yours free of charge.

Sincerely,

Greg McCurley

VP of Customer Service and Sales

Guest

Hello Customers,

I am the Vice President of Customer Service and Sales for this company and we have been in business for over 5 years.

First of all unlike many of the people that are anonymously posting lies about our company, I am a real person with a real name. Feel free to Google my name and Yusuf Uqdah and you will see that we are the only persons running this outfit. We operate as Butler Patches, Butler Custom Caps, Butler Sourcing, and Heller Sourcing. All other names are fictious, even Joseph Heller.

We had serious production problems and internal customer service problems since we have been in business and we will continue to do so. Please do your research prior to ordering with us.

Check the Internet and you will see that we do not care about our quality nor do we care about customer service.

I am 100% confident that we are just a scam and that we do not care about providing anything whether its services or patches or caps to our customers. We are here to steal your money and time.

Unfortunately, I believe that recently our business has gone from bad to worst, and our competitors are beating us in the patches business. Look to them for better service. Check most of the recent posts about our company, there is no order number, no details, etc... for we screwed them and they don't want to be identified. As a consumer you have the right to choose a reputable company and be wary of any online company thats operates behind a facade website but also understand that this could happen to *** people. The Internet allows people to anonymously say anything about my company, and they're telling the truth.

Therefore, I would challenge anyone that has an order to order through Butler Patches, if you dare. I would challenge anyone that has a complaint to contact me directly at gmccurley@***.com or greg@***.com

Be warned that you will take the chance of having that order delayed, your money lost and be given the runaround through phone calls to nowhere, phones call to voicemail and emails that never get a response. Don't even bother to try to get a refund or a satisfactory response.

Lastly, if you are a potential customer and these posts scare you, They should. Stay away! No amount of credit will make doing business with us acceptable.

Sincerely,

Greg McCurley

VP of Customer Service and Sales

Guest

Dear Customers,

I am the Vice President of Customer Service and Sales for this company and we have been in business for over 5 years.

First of all unlike many of the people that are anonymously posting lies about our company, I am a real person with a real name. Feel free to Google my name and you will see that I have had over 20 years of management experience in the promotional products and print industry.

We had serious production problems and internal customer service problems between February 2010 and June 2010 due to increased business and our lack of capacity to handle it.

Check the Internet and it will confirm that we only had problems during this time period.

I am 100% confident that all of our problems have now been addressed, we can continue to provide excellent customer service and embroidered patches to its customers.

Unfortunately, I believe that recently some of our competitors have taken advantage of the situation and have posted negative comments about us. Check most of the recent posts about our company, there is no order number, no details, etc... As a consumer you have the right to be wary of any company online, but also understand that this could happen to anyone. The Internet allows people to anonymously say anything about any company, without any proof that they are telling the truth.

Therefore, I would challenge anyone that has a complaint to contact me directly at greg@***.com. If you do decide to make a negative post about our company, then at least provide the Internet the courtesy of proving that your allegations are true by stating the date of the order, the order number, whom you dealt with and what happened. Everyone has the right to express themselves on the Internet, but nobody has the right to liable a company without cause. Furthermore, if you are a customer with an outstanding issue that has not been resolved, please again contact me directly.

Lastly, if you are a potential customer and these posts scare you, please accept a further 15% discount (just tell your sales rep) on your order, and you have my guarantee that if you have any legitimate problems with your order, you can email me directly and the patches will be yours free of charge.

Sincerely,

Greg McCurley

VP of Customer Service and Sales

Guest

Dear Customers,

I am the Vice President of Customer Service and Sales for this company and we have been in business for over 5 years.

First of all unlike many of the people that are anonymously posting lies about our company, I am a real person with a real name. Feel free to Google my name and Yusuf Uqdah and you will see that we are the only persons running this outfit. We operate as Butler Patches, Butler Custom Caps, Butler Sourcing, and Heller Sourcing. All other names are fictious, even Joseph Heller.

We had serious production problems and internal customer service problems since we have been in business and we will continue to do so. Please do your research prior to ordering with us.

Check the Internet and you will see that we do not care about our quality nor do we care about customer service.

I am 100% confident that we are just a scam and that we do not care about providing anything whether its services or patches or caps to our customers. We are here to steal your money and time.

Unfortunately, I believe that recently our business has gone from bad to worst, and our competitors are beating us in the patches business. Look to them for better service. Check most of the recent posts about our company, there is no order number, no details, etc... for we screwed them and they don't want to be identified. As a consumer you have the right to choose a reputable company and be wary of any online company thats operates behind a facade website but also understand that this could happen to *** people. The Internet allows people to anonymously say anything about my company, and they're telling the truth.

Therefore, I would challenge anyone that has an order to order through Butler Patches, if you dare.

Be warned that you will take the chance of having that order delayed, your money lost and be given the runaround through phone calls to nowhere, phones call to voicemail and emails that never get a response. Don't even bother to try to get a refund or a satisfactory response.

Lastly, if you are a potential customer and these posts scare you, They should. Stay away! No amount of credit will make doing business with us acceptable.

Sincerely,

Greg McCurley

VP of Customer Service and Sales

Guest

Hi All:

I have ordered patches from Stadri Emblems. They always treated me well and I like their patches.

Guest

Dear Customers,

I am the Vice President of Customer Service and Sales for this company and we have been in business for over 5 years.

First of all unlike many of the people that are anonymously posting lies about our company, I am a real person with a real name. Feel free to Google my name and Yusuf Uqdah and you will see that we are the only persons running this outfit. We operate as Butler Patches, Butler Custom Caps, Butler Sourcing, and Heller Sourcing. All other names are fictious, even Joseph Heller.

We had serious production problems and internal customer service problems since we have been in business and we will continue to do so. Please do your research prior to ordering with us.

Check the Internet and you will see that we do not care about our quality nor do we care about customer service.

I am 100% confident that we are just a scam and that we do not care about providing anything whether its services or patches or caps to our customers. We are here to steal your money and time.

Unfortunately, I believe that recently our business has gone from bad to worst, and our competitors are beating us in the patches business. Look to them for better service. Check most of the recent posts about our company, there is no order number, no details, etc... for we screwed them and they don't want to be identified. As a consumer you have the right to choose a reputable company and be wary of any online company thats operates behind a facade website but also understand that this could happen to *** people. The Internet allows people to anonymously say anything about my company, and they're telling the truth.

Therefore, I would challenge anyone that has an order to order through Butler Patches, if you dare.

Be warned that you will take the chance of having that order delayed, your money lost and be given the runaround through phone calls to nowhere, phones call to voicemail and emails that never get a response. Don't even bother to try to get a refund or a satisfactory response.

Lastly, if you are a potential customer and these posts scare you, They should. Stay away! No amount of credit will make doing business with us acceptable.

Sincerely,

Greg McCurley

VP of Customer Service and Sales

Guest

Dear Customers,

I am the Vice President of Customer Service and Sales for this company and we have been in business for over 5 years.

First of all unlike many of the people that are anonymously posting lies about our company, I am a real person with a real name. Feel free to Google my name and you will see that I have had over 20 years of management experience in the promotional products and print industry.

We had serious production problems and internal customer service problems between February 2010 and June 2010 due to increased business and our lack of capacity to handle it.

Check the Internet and it will confirm that we only had problems during this time period.

I am 100% confident that all of our problems have now been addressed, we can continue to provide excellent customer service and embroidered patches to its customers.

Unfortunately, I believe that recently some of our competitors have taken advantage of the situation and have posted negative comments about us. Check most of the recent posts about our company, there is no order number, no details, etc... As a consumer you have the right to be wary of any company online, but also understand that this could happen to anyone. The Internet allows people to anonymously say anything about any company, without any proof that they are telling the truth.

Therefore, I would challenge anyone that has a complaint to contact me directly at greg@***.com. If you do decide to make a negative post about our company, then at least provide the Internet the courtesy of proving that your allegations are true by stating the date of the order, the order number, whom you dealt with and what happened. Everyone has the right to express themselves on the Internet, but nobody has the right to liable a company without cause. Furthermore, if you are a customer with an outstanding issue that has not been resolved, please again contact me directly.

Lastly, if you are a potential customer and these posts scare you, please accept a further 15% discount (just tell your sales rep) on your order, and you have my guarantee that if you have any legitimate problems with your order, you can email me directly and the patches will be yours free of charge.

Sincerely,

Greg McCurley

VP of Customer Service and Sales

View more comments (21)
Francesco Rhr
map-marker Ottawa, Ontario

Butler Patches

AVOID BUTLER PATCHES! THEIR CUSTOMER SERVICE IS ATROCIOUS AND THEY THEREFORE DO NOT DESERVE YOUR BUSINESS! My Story: After confirming my e-mail adress over the phone 4 times, I did not get an e-mail within 2 weeks as promised to confirm my patch design. I was ordering patches for 17 guys on a cadet pilot scholarship, and could not deliver because of a missing confirmation e-mail. By the time I got the confirmation e-mail after having to confirm my e-mail address for a 5th time over the phone two weeks later, all the cadets form all over Saskatchewan and Manitoba were back home from the scholarship and therefore could not receive their patches. When I called Butler to explain my story after I got home, Butler did not want to give me a refund (170$ in my case) for something they failed to come through with. I finally convinced a manager to e-mail the head office to ask for a refund, and it took 3 BLOODY MONTHS FOR ME TO EVEN HEAR FROM THE HEAD OFFICE WHILE 170$ OF MY MONEY WAS CHILLING IN THEIR TREASURY! BUTLER, YOU SHOULD BE UTTERLY ASHAMED OF THE WAY YOU TREAT YOUR CUSTOMERS AND YOU ARE TRULY UNDESERVING OF ANY BUSINESS FROM ANYONE!
View full review
34 comments
Guest

I don't know what the fuss is all about. I got my patches and they all look great. And I got them in time for my event.

Guest

I love the patches they are awesome, thank you for your services Butler Patches! I know I will be passing on your name and using you again.

Guest

Dear Customers,

I am the Vice President of Customer Service and Sales for this company and we have been in business for over 5 years.

First of all unlike many of the people that are anonymously posting lies about our company, I am a real person with a real name. Feel free to Google my name and you will see that I have had over 20 years of management experience in the promotional products and print industry.

We had serious production problems and internal customer service problems between February 2010 and June 2010 due to increased business and our lack of capacity to handle it.

Check the Internet and it will confirm that we only had problems during this time period.

I am 100% confident that all of our problems have now been addressed, we can continue to provide excellent customer service and embroidered patches to its customers.

Unfortunately, I believe that recently some of our competitors have taken advantage of the situation and have posted negative comments about us. Check most of the recent posts about our company, there is no order number, no details, etc... As a consumer you have the right to be wary of any company online, but also understand that this could happen to anyone. The Internet allows people to anonymously say anything about any company, without any proof that they are telling the truth.

Therefore, I would challenge anyone that has a complaint to contact me directly at greg@***.com. If you do decide to make a negative post about our company, then at least provide the Internet the courtesy of proving that your allegations are true by stating the date of the order, the order number, whom you dealt with and what happened. Everyone has the right to express themselves on the Internet, but nobody has the right to liable a company without cause. Furthermore, if you are a customer with an outstanding issue that has not been resolved, please again contact me directly.

Lastly, if you are a potential customer and these posts scare you, please accept a further 15% discount (just tell your sales rep) on your order, and you have my guarantee that if you have any legitimate problems with your order, you can email me directly and the patches will be yours free of charge.

Sincerely,

Greg McCurley

VP of Customer Service and Sales

Guest

Hello *** patches. My *** stills hurting. Can you still help patch my ***.

Guest

Dear Customers,

I am the Vice President of Customer Service and Sales for this company and we have been in business for over 5 years.

First of all unlike many of the people that are anonymously posting lies about our company, I am a real person with a real name. Feel free to Google my name and you will see that I have had over 20 years of management experience in the promotional products and print industry.

We had serious production problems and internal customer service problems between February 2010 and June 2010 due to increased business and our lack of capacity to handle it.

Check the Internet and it will confirm that we only had problems during this time period.

I am 100% confident that all of our problems have now been addressed, we can continue to provide excellent customer service and embroidered patches to its customers.

Unfortunately, I believe that recently some of our competitors have taken advantage of the situation and have posted negative comments about us. Check most of the recent posts about our company, there is no order number, no details, etc... As a consumer you have the right to be wary of any company online, but also understand that this could happen to anyone. The Internet allows people to anonymously say anything about any company, without any proof that they are telling the truth.

Therefore, I would challenge anyone that has a complaint to contact me directly at greg@***.com. If you do decide to make a negative post about our company, then at least provide the Internet the courtesy of proving that your allegations are true by stating the date of the order, the order number, whom you dealt with and what happened. Everyone has the right to express themselves on the Internet, but nobody has the right to liable a company without cause. Furthermore, if you are a customer with an outstanding issue that has not been resolved, please again contact me directly.

Lastly, if you are a potential customer and these posts scare you, please accept a further 15% discount (just tell your sales rep) on your order, and you have my guarantee that if you have any legitimate problems with your order, you can email me directly and the patches will be yours free of charge.

Sincerely,

Greg McCurley

VP of Customer Service and Sales

Guest

The post below is copied from a comment that has already been addressed.

Guest

I WOULD NOT recommend Butler Patches. I had an order which I put in about 2 weeks before my event and the sales lady, Christine, guaranteed I WOULD receive the order in time, as long as I approved the patch proof right away - which I did.

I didn't hear anything back, expecting for them to come in the mail. 2 days before my event, when I didn't receive them, I called and talked to Christine's Supervisor, explaining what happened. I HAD ALREADY paid for them at this point. The supervisor said there was a "miscommunication" between the Sales rep and me, and that PRODUCTION HAD NOT EVEN STARTED on the patches.

I asked the Supervisor if it is possible to get the patches by my event and she laughed at me. This is not an exaggeration. And this was the Sales Rep's "Supervisor". I then had to call Christine to get my patches produced, and she didn't answer her phone.

When she finally answered after the 3rd call, she said she'd call me back in 1/2 an hour. 45 minutes later I called, and no answer from her line again - I tried 2 times. My boss finally got on the phone and called from another phone number and was able to get Christine on the phone.

I still do not have the patches, and there is no guarantee we will receive them in time. I do not know how Butler patching has stayed in business with such bad service.

Guest

Dear Customers,

I am the Vice President of Customer Service and Sales for this company and we have been in business for over 5 years.

First of all unlike many of the people that are anonymously posting lies about our company, I am a real person with a real name. Feel free to Google my name and you will see that I have had over 20 years of management experience in the promotional products and print industry.

We had serious production problems and internal customer service problems between February 2010 and June 2010 due to increased business and our lack of capacity to handle it.

Check the Internet and it will confirm that we only had problems during this time period.

I am 100% confident that all of our problems have now been addressed, we can continue to provide excellent customer service and embroidered patches to its customers.

Unfortunately, I believe that recently some of our competitors have taken advantage of the situation and have posted negative comments about us. Check most of the recent posts about our company, there is no order number, no details, etc... As a consumer you have the right to be wary of any company online, but also understand that this could happen to anyone. The Internet allows people to anonymously say anything about any company, without any proof that they are telling the truth.

Therefore, I would challenge anyone that has a complaint to contact me directly at greg@***.com. If you do decide to make a negative post about our company, then at least provide the Internet the courtesy of proving that your allegations are true by stating the date of the order, the order number, whom you dealt with and what happened. Everyone has the right to express themselves on the Internet, but nobody has the right to liable a company without cause. Furthermore, if you are a customer with an outstanding issue that has not been resolved, please again contact me directly.

Lastly, if you are a potential customer and these posts scare you, please accept a further 15% discount (just tell your sales rep) on your order, and you have my guarantee that if you have any legitimate problems with your order, you can email me directly and the patches will be yours free of charge.

Sincerely,

Greg McCurley

VP of Customer Service and Sales

Guest

the post below is a copy of a comment that has already been addressed. The original poster hasn't yet provided her order number, we are still waiting and would like to resolve any issues she may have with our company.

Guest

I ordered patches from Butler on March 7th 2011, for an event needed by March 18th 2011. Kristine Carrey was my Sales Rep & guaranteed I would receive them in time.

I paid in full. I didn't hear anything back for a week. I called 3 times and couldn't get a hold of Kristine. Finally talked to Kristine's Supervisor, explaining the situation.

I told her I needed the patches in 2 days for my event. She laughed at me, and passed me on to Kristine. I talked to Kristine, who said I never approved the stitching proof. I approved a proof on March 8th, and was acknowledged saying they would let me know if they needed anything else.

I NEVER received an email on this. Kristine said she would call me back in 30 minutes, 45 minutes later I called her back, no answer. Tried 2 more times, left a message. An hour later my boss called, from a different phone number, and got her on the phone.

She said we will receive them in 2 days, but after her Supervisor laughing at me, I doubt it. I do not recommend them, they should not be in business.

View more comments (33)
Gran D
map-marker Irvine, California

Butler Patches do not deliver on promises.

Similar horrible experience. Horrible service. Long response time to revisions. Incredibly sloppy work. Could never get someone on the phone. The website as advertised regarding turnaround and quality is COMPLETELY INCORRECT. The patches that they display - particularly the Arsenal patch, which is one of the biggest futbol teams in the universe- IS NOT a Butler piece. They use patches from everywhere to show you the work, but it is NOT their work. DO NOT USE THEM. The excuses that they make - production problems, is ***. I started my order two months ago and I gave three revisions because the work was SO sloppy. I stayed with them just to see how they were going to follow through with the process. I finally gave up and approved a design I will never use. But I will put the patch and frame it on my wall as a reminder to always do my research before using internet services. DON'T DO IT.
View full review
23 comments
Guest

Dear Customers,

I am the Vice President of Customer Service and Sales for this company and we have been in business for over 5 years.

First of all unlike many of the people that are anonymously posting lies about our company, I am a real person with a real name. Feel free to Google my name and you will see that I have had over 20 years of management experience in the promotional products and print industry.

We had serious production problems and internal customer service problems between February 2010 and June 2010 due to increased business and our lack of capacity to handle it.

Check the Internet and it will confirm that we only had problems during this time period.

I am 100% confident that all of our problems have now been addressed, we can continue to provide excellent customer service and embroidered patches to its customers.

Unfortunately, I believe that recently some of our competitors have taken advantage of the situation and have posted negative comments about us. Check most of the recent posts about our company, there is no order number, no details, etc... As a consumer you have the right to be wary of any company online, but also understand that this could happen to anyone. The Internet allows people to anonymously say anything about any company, without any proof that they are telling the truth.

Therefore, I would challenge anyone that has a complaint to contact me directly at greg@***.com. If you do decide to make a negative post about our company, then at least provide the Internet the courtesy of proving that your allegations are true by stating the date of the order, the order number, whom you dealt with and what happened. Everyone has the right to express themselves on the Internet, but nobody has the right to liable a company without cause. Furthermore, if you are a customer with an outstanding issue that has not been resolved, please again contact me directly.

Lastly, if you are a potential customer and these posts scare you, please accept a further 15% discount (just tell your sales rep) on your order, and you have my guarantee that if you have any legitimate problems with your order, you can email me directly and the patches will be yours free of charge.

Sincerely,

Greg McCurley

Guest

Dear Customers,

I am the Vice President of Customer Service and Sales for this company and we have been in business for over 5 years.

First of all unlike many of the people that are anonymously posting lies about our company, I am a real person with a real name. Feel free to Google my name and Yusuf Uqdah and you will see that we are the only persons running this outfit. We operate as Butler Patches, Butler Custom Caps, Butler Sourcing, and Heller Sourcing. All other names are fictious, even Joseph Heller.

We had serious production problems and internal customer service problems since we have been in business and we will continue to do so. Please do your research prior to ordering with us.

Check the Internet and you will see that we do not care about our quality nor do we care about customer service.

I am 100% confident that we are just a scam and that we do not care about providing anything whether its services or patches or caps to our customers. We are here to steal your money and time.

Unfortunately, I believe that recently our business has gone from bad to worst, and our competitors are beating us in the patches business. Look to them for better service. Check most of the recent posts about our company, there is no order number, no details, etc... for we screwed them and they don't want to be identified. As a consumer you have the right to choose a reputable company and be wary of any online company thats operates behind a facade website but also understand that this could happen to *** people. The Internet allows people to anonymously say anything about my company, and they're telling the truth.

Therefore, I would challenge anyone that has an order to order through Butler Patches, if you dare.

Be warned that you will take the chance of having that order delayed, your money lost and be given the runaround through phone calls to nowhere, phones call to voicemail and emails that never get a response. Don't even bother to try to get a refund or a satisfactory response.

Lastly, if you are a potential customer and these posts scare you, They should. Stay away! No amount of credit will make doing business with us acceptable.

Sincerely,

Joseph Heller

CEO

Guest

Dear Customers,

I am the Vice President of Customer Service and Sales for this company and we have been in business for over 5 years.

First of all unlike many of the people that are anonymously posting lies about our company, I am a real person with a real name. Feel free to Google my name and Yusuf Uqdah and you will see that we are the only persons running this outfit. We operate as Butler Patches, Butler Custom Caps, Butler Sourcing, and Heller Sourcing. All other names are fictious, even Joseph Heller.

We had serious production problems and internal customer service problems since we have been in business and we will continue to do so. Please do your research prior to ordering with us.

Check the Internet and you will see that we do not care about our quality nor do we care about customer service.

I am 100% confident that we are just a scam and that we do not care about providing anything whether its services or patches or caps to our customers. We are here to steal your money and time.

Unfortunately, I believe that recently our business has gone from bad to worst, and our competitors are beating us in the patches business. Look to them for better service. Check most of the recent posts about our company, there is no order number, no details, etc... for we screwed them and they don't want to be identified. As a consumer you have the right to choose a reputable company and be wary of any online company thats operates behind a facade website but also understand that this could happen to *** people. The Internet allows people to anonymously say anything about my company, and they're telling the truth.

Therefore, I would challenge anyone that has an order to order through Butler Patches, if you dare.

Be warned that you will take the chance of having that order delayed, your money lost and be given the runaround through phone calls to nowhere, phones call to voicemail and emails that never get a response. Don't even bother to try to get a refund or a satisfactory response.

Lastly, if you are a potential customer and these posts scare you, They should. Stay away! No amount of credit will make doing business with us acceptable.

Sincerely,

Greg McCurley

VP of Customer Service and Sales

Guest

Dear Customers,

I am the Vice President of Customer Service and Sales for this company and we have been in business for over 5 years.

First of all unlike many of the people that are anonymously posting lies about our company, I am a real person with a real name. Feel free to Google my name and Yusuf Uqdah and you will see that we are the only persons running this outfit. We operate as Butler Patches, Butler Custom Caps, Butler Sourcing, and Heller Sourcing. All other names are fictious, even Joseph Heller.

We had serious production problems and internal customer service problems since we have been in business and we will continue to do so. Please do your research prior to ordering with us.

Check the Internet and you will see that we do not care about our quality nor do we care about customer service.

I am 100% confident that we are just a scam and that we do not care about providing anything whether its services or patches or caps to our customers. We are here to steal your money and time.

Unfortunately, I believe that recently our business has gone from bad to worst, and our competitors are beating us in the patches business. Look to them for better service. Check most of the recent posts about our company, there is no order number, no details, etc... for we screwed them and they don't want to be identified. As a consumer you have the right to choose a reputable company and be wary of any online company thats operates behind a facade website but also understand that this could happen to *** people. The Internet allows people to anonymously say anything about my company, and they're telling the truth.

Therefore, I would challenge anyone that has an order to order through Butler Patches, if you dare.

Be warned that you will take the chance of having that order delayed, your money lost and be given the runaround through phone calls to nowhere, phones call to voicemail and emails that never get a response. Don't even bother to try to get a refund or a satisfactory response.

Lastly, if you are a potential customer and these posts scare you, They should. Stay away! No amount of credit will make doing business with us acceptable.

Sincerely,

Greg McCurley

VP of Customer Service and Sales

Guest

Author: latoshenzhen Time: 2004-12-20 01:17 PM Subject: American Interested in ExportI am 24 years old and a recent graduate from UC Berkeley in Northern California. I currently live in Shenzhen (I have lived in China for almost 4 months now) and I teach English.

Teaching English was just a way to get a visa in China, but my major priority is to start a business in China. I am considering several options, but one thing I am considering is establishing an export/trading company. I have just started doing preliminary research, and I realize that the intricacies and laws of starting an export company can be overwhelming. Already I have discovered that you need a special license to export from China which is extremely expensive, then there is the Harmonized Tarrif Schedule, then there are issues with sending certain things to the US etc...I am looking for people who are interested in Export, or already involved in Export.

I think it would be a good idea for us to discuss what we each individual know about Export. Maybe create some type of network where we can exchange information. Whether you are a Chinese, American or other Westerner, I would be open to discussing ideas and exchanging information with you.

Either respond to this message board or you can send me an e-mail at yusufu17@***.com. Ocassionaly I use AOL Instant Messenger and can be contacted using the screen name Fromus9.Hope to hear from some other ambitious people,Yusuf Uqdah

Guest

Dear Customers,

I am the Vice President of Customer Service and Sales for this company and we have been in business for over 5 years.

First of all unlike many of the people that are anonymously posting lies about our company, I am a real person with a real name. Feel free to Google my name and Yusuf Uqdah and you will see that we are the only persons running this outfit. We operate as Butler Patches, Butler Custom Caps, Butler Sourcing, and Heller Sourcing. All other names are fictious, even Joseph Heller.

We had serious production problems and internal customer service problems since we have been in business and we will continue to do so. Please do your research prior to ordering with us.

Check the Internet and you will see that we do not care about our quality nor do we care about customer service.

I am 100% confident that we are just a scam and that we do not care about providing anything whether its services or patches or caps to our customers. We are here to steal your money and time.

Unfortunately, I believe that recently our business has gone from bad to worst, and our competitors are beating us in the patches business. Look to them for better service. Check most of the recent posts about our company, there is no order number, no details, etc... for we screwed them and they don't want to be identified. As a consumer you have the right to choose a reputable company and be wary of any online company thats operates behind a facade website but also understand that this could happen to *** people. The Internet allows people to anonymously say anything about my company, and they're telling the truth.

Therefore, I would challenge anyone that has an order to order through Butler Patches, if you dare.

Be warned that you will take the chance of having that order delayed, your money lost and be given the runaround through phone calls to nowhere, phones call to voicemail and emails that never get a response. Don't even bother to try to get a refund or a satisfactory response.

Lastly, if you are a potential customer and these posts scare you, They should. Stay away! No amount of credit will make doing business with us acceptable.

Sincerely,

Greg McCurley

VP of Customer Service and Sales

Guest

Dear Customers,

I am the Vice President of Customer Service and Sales for this company and we have been in business for over 5 years.

First of all unlike many of the people that are anonymously posting lies about our company, I am a real person with a real name. Feel free to Google my name and you will see that I have had over 20 years of management experience in the promotional products and print industry.

We had serious production problems and internal customer service problems between February 2010 and June 2010 due to increased business and our lack of capacity to handle it.

Check the Internet and it will confirm that we only had problems during this time period.

I am 100% confident that all of our problems have now been addressed, we can continue to provide excellent customer service and embroidered patches to its customers.

Unfortunately, I believe that recently some of our competitors have taken advantage of the situation and have posted negative comments about us. Check most of the recent posts about our company, there is no order number, no details, etc... As a consumer you have the right to be wary of any company online, but also understand that this could happen to anyone. The Internet allows people to anonymously say anything about any company, without any proof that they are telling the truth.

Therefore, I would challenge anyone that has a complaint to contact me directly at greg@***.com. If you do decide to make a negative post about our company, then at least provide the Internet the courtesy of proving that your allegations are true by stating the date of the order, the order number, whom you dealt with and what happened. Everyone has the right to express themselves on the Internet, but nobody has the right to liable a company without cause. Furthermore, if you are a customer with an outstanding issue that has not been resolved, please again contact me directly.

Lastly, if you are a potential customer and these posts scare you, please accept a further 15% discount (just tell your sales rep) on your order, and you have my guarantee that if you have any legitimate problems with your order, you can email me directly and the patches will be yours free of charge.

Sincerely,

Greg McCurley

Guest

also what a shame. they (butler) must have some lacky just surfing the boards just looking for complaints and then putting this letter up. you think they would focus on there business instead.

Guest

always wants to be on top and posts the same letter. twice!

How rude.

maybe they are treating their customers the same. lack of etiquette.

Guest

Dear Customers,

I am the Vice President of Customer Service and Sales for this company and we have been in business for over 5 years.

First of all unlike many of the people that are anonymously posting lies about our company, I am a real person with a real name. Feel free to Google my name and you will see that I have had over 20 years of management experience in the promotional products and print industry.

We had serious production problems and internal customer service problems between February 2010 and June 2010 due to increased business and our lack of capacity to handle it.

Check the Internet and it will confirm that we only had problems during this time period.

I am 100% confident that all of our problems have now been addressed, we can continue to provide excellent customer service and embroidered patches to its customers.

Unfortunately, I believe that recently some of our competitors have taken advantage of the situation and have posted negative comments about us. Check most of the recent posts about our company, there is no order number, no details, etc... As a consumer you have the right to be wary of any company online, but also understand that this could happen to anyone. The Internet allows people to anonymously say anything about any company, without any proof that they are telling the truth.

Therefore, I would challenge anyone that has a complaint to contact me directly at greg@***.com. If you do decide to make a negative post about our company, then at least provide the Internet the courtesy of proving that your allegations are true by stating the date of the order, the order number, whom you dealt with and what happened. Everyone has the right to express themselves on the Internet, but nobody has the right to liable a company without cause. Furthermore, if you are a customer with an outstanding issue that has not been resolved, please again contact me directly.

Lastly, if you are a potential customer and these posts scare you, please accept a further 15% discount (just tell your sales rep) on your order, and you have my guarantee that if you have any legitimate problems with your order, you can email me directly and the patches will be yours free of charge.

Sincerely,

Greg McCurley

Dear Customers,

I am the Vice President of Customer Service and Sales for this company and we have been in business for over 5 years.

First of all unlike many of the people that are anonymously posting lies about our company, I am a real person with a real name. Feel free to Google my name and you will see that I have had over 20 years of management experience in the promotional products and print industry.

We had serious production problems and internal customer service problems between February 2010 and June 2010 due to increased business and our lack of capacity to handle it.

Check the Internet and it will confirm that we only had problems during this time period.

I am 100% confident that all of our problems have now been addressed, we can continue to provide excellent customer service and embroidered patches to its customers.

Unfortunately, I believe that recently some of our competitors have taken advantage of the situation and have posted negative comments about us. Check most of the recent posts about our company, there is no order number, no details, etc... As a consumer you have the right to be wary of any company online, but also understand that this could happen to anyone. The Internet allows people to anonymously say anything about any company, without any proof that they are telling the truth.

Therefore, I would challenge anyone that has a complaint to contact me directly at greg@***.com. If you do decide to make a negative post about our company, then at least provide the Internet the courtesy of proving that your allegations are true by stating the date of the order, the order number, whom you dealt with and what happened. Everyone has the right to express themselves on the Internet, but nobody has the right to liable a company without cause. Furthermore, if you are a customer with an outstanding issue that has not been resolved, please again contact me directly.

Lastly, if you are a potential customer and these posts scare you, please accept a further 15% discount (just tell your sales rep) on your order, and you have my guarantee that if you have any legitimate problems with your order, you can email me directly and the patches will be yours free of charge.

Sincerely,

Greg McCurley

VP of Customer Service and Sales

View more comments (22)
Larry P Uyt
map-marker Dallas, Texas

Butler Patches is a Scam

Where to start? I wish I had found this site before dealing with them. Started out with a bang but quickly went bad. Patches not produced and each sample takes two weeks to do. Keep in mind 3 of the 4 samples were not even changed. The screwed up samples also came after I had approved the correct sample. So that is six weeks and still nothing, have my money and screwed up samples. Asked for several refunds and keep sending messed up samples and acting like its is news to eash person I talk to and promised will be taken care of. Three months later I am screwed and no patches, go somewhere else.
View full review
Loss:
$160
11 comments
Guest

well i guess, as of me even i have received a good lot of patches and have worked quite well and did the job good. It didn't even require any further modifications, well i m quite happy with the service !!!

Greg M Cwx

HI Brett Favre,

Please address the issues you have with our company, as a customer you can post your order number here. We can check what happened to your order and find a solution that will benefit you.

We do our best to keep existing customers and if you allow us a chance to resolve the issue we'll be truly grateful.

Best Regards,

Greg McCurley

Guest

I don't care if your real or not. SCAM company anyway you look at it.

Greg M Cwx

Dear Customers,

I am the Vice President of Customer Service and Sales for Butler and we have been in business for over 5 years.

First of all unlike many of the people that are anonymously posting lies about our company, I am a real person with a real name. Feel free to Google my name and you will see that I have had over 20 years of management experience in the promotional products and print industry.

We had serious production problems and internal customer service problems between February 2010 and June 2010 due to increased business and our lack of capacity to handle it.

Check the Internet and it will confirm that we only had problems during this time period.

I am 100% confident that all of our problems have now been addressed, and Butler can continue to provide excellent customer service and embroidered patches to its customers.

Unfortunately, I believe that recently some of our competitors have taken advantage of the situation and have posted negative comments about us. Check most of the recent posts about our company, there is no order number, no details, etc... As a consumer you have the right to be wary of any company online, but also understand that this could happen to anyone. The Internet allows people to anonymously say anything about any company, without any proof that they are telling the truth.

Therefore, I would challenge anyone that has a complaint to contact me directly at greg@***.com. If you do decide to make a negative post about our company, then at least provide the Internet the courtesy of proving that your allegations are true by stating the date of the order, the order number, whom you dealt with and what happened. Everyone has the right to express themselves on the Internet, but nobody has the right to liable a company without cause. Furthermore, if you are a customer with an outstanding issue that has not been resolved, please again contact me directly at greg@***.com.

Lastly, if you are a potential customer and these posts scare you, please accept a further 15% discount (just tell your sales rep) on your order, and you have my guarantee that if you have any legitimate problems with your order, you can email me directly at greg@***.com and the patches will be yours free of charge.

Sincerely,

Greg McCurley

VP of Customer Service and Sales

Butler Sourcing Corporation

Greg M Cwx

Dear Customers,

I am the Vice President of Customer Service and Sales for Butler and we have been in business for over 5 years.

First of all unlike many of the people that are anonymously posting lies about our company, I am a real person with a real name. Feel free to Google my name and you will see that I have had over 20 years of management experience in the promotional products and print industry.

We had serious production problems and internal customer service problems between February 2010 and June 2010 due to increased business and our lack of capacity to handle it.

Check the Internet and it will confirm that we only had problems during this time period.

I am 100% confident that all of our problems have now been addressed, and Butler can continue to provide excellent customer service and embroidered patches to its customers.

Unfortunately, I believe that recently some of our competitors have taken advantage of the situation and have posted negative comments about us. Check most of the recent posts about our company, there is no order number, no details, etc... As a consumer you have the right to be wary of any company online, but also understand that this could happen to anyone. The Internet allows people to anonymously say anything about any company, without any proof that they are telling the truth.

Therefore, I would challenge anyone that has a complaint to contact me directly at greg@***.com. If you do decide to make a negative post about our company, then at least provide the Internet the courtesy of proving that your allegations are true by stating the date of the order, the order number, whom you dealt with and what happened. Everyone has the right to express themselves on the Internet, but nobody has the right to liable a company without cause. Furthermore, if you are a customer with an outstanding issue that has not been resolved, please again contact me directly at greg@***.com.

Lastly, if you are a potential customer and these posts scare you, please accept a further 15% discount (just tell your sales rep) on your order, and you have my guarantee that if you have any legitimate problems with your order, you can email me directly at greg@***.com and the patches will be yours free of charge.

Sincerely,

Greg McCurley

VP of Customer Service and Sales

Butler Sourcing Corporation

Guest

Dear Customers,

I am the President of the company and we have been in business for over 5 years. We had serious production problems and internal customer service problems between February and June due to increased business and our lack of capacity to handle it.

Check the Internet and it will confirm that we only had problems during this time period.

I am 100% confident that all of our problems have now been addressed, and Butler can continue to provide excellent customer service and embroidered patches to its customers.

Unfortunately, I believe that recently some of our competitors have taken advantage of the situation and have posted negative comments about us. Check most of the recent posts about our company, there is no order number, no details, etc... As a consumer you have the right to be wary of any company online, but also understand that this could happen to anyone. The Internet allows people to anonymously say anything about any company, without any proof that they are telling the truth.

Therefore, I would challenge anyone that has a complaint to contact me directly at joseph@***.com. If you do decide to make a negative post about our company, then at least provide the Internet the courtesy of proving that your allegations are true by stating the date of the order, the order number, whom you dealt with and what happened. Everyone has the right to express themselves on the Internet, but nobody has the right to liable a company without cause. Furthermore, if you are a customer with an outstanding issue that has not been resolved, please again contact me directly at joseph@***.com.

Lastly, if you are a potential customer and these posts scare you, please accept a further 10% discount (just tell your sales rep) on your order, and you have my guarantee that if you have any legitimate problems with your order, you can email me directly at joseph@***.com and the patches will be yours free of charge.

Sincerely,

Joseph Heller

Guest

Don't waste your money. There's much better places to get patches made. I learned the hard way.

Guest

Charles. I dealt with you all....with imani, sarah, matthew, krystie, carlos, and everytime I get the runaround or just handed off to nowhere. Creating a new contact will only create a new void to nowhere. Are you sure you're real or just another email address to nowhere? (and I think those positive posters are from yet another employee!)

I also dealt with butler before and during your chinese new year time. whatever the time, service is still horrible. evne if butler had production issues due to delays and quality, the customer service is atrocious and has done nothing to rectify themeselves,either by refunding or staying in contact with the customer.

Their motto

best quality

best price

best turnaround time

...my butt

best ripoff artist.

Guest

My Name is Charles and I am one of the Managers for Butler Patches. It seems most complaints this year were posted around the same time. We will admit we went through production issues a few months ago and had major delays. Many customers became angry and decided to post the negative feedback. We apologize for those who had to go though all of our delays.

Things are back to normal now and we will can complete orders in a timely manner.I can guarantee we are not a scam and if you work with us I am sure you will be happy with the final product.

Feel free to contact me with any questions on concerns and I will be happy to help you out. You can email me at charles@***.com.

Regards,

Charles

Guest

Sherrie, I agree with the original poster. I had the same nightmarish mis-adventure with Butler Patches.

It took over 3 months for them to finally refund my money and part ways. But from start to finish it was just a grueling unsatisfactory process.

I would recommend them to no one and hope their business either rights the sinking ship or goes down quickly. They are way over their heads there and need major overhauling before anyone should use their company.

View more comments (10)

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Libby L Agk
map-marker Seattle, Washington

Lots of promises, and nothing! Do not use!

I am amazed that a company like this can still be in business. I paid for quick delivery, was promised both is writing and over the phone that I would receive my order and nothing. Then I was also told I would receive full refund and 2 weeks later... they are refusing to return my money. I am shocked that there are companies such as these in business, where lies are a part of their business policy. Who does that? I spoke with at least 7 different people both on the phone and via email and each one of them porvided empty promises. Do not use them, you will never see your money again or your patches on time.
View full review
Loss:
$218
1 comment
Guest

Dear Customers,

I am the President of the company and we have been in business for over 5 years. We had serious production problems and internal customer service problems between February and June due to increased business and our lack of capacity to handle it.

Check the Internet and it will confirm that we only had problems during this time period.

I am 100% confident that all of our problems have now been addressed, and Butler can continue to provide excellent customer service and embroidered patches to its customers.

Unfortunately, I believe that recently some of our competitors have taken advantage of the situation and have posted negative comments about us. Check most of the recent posts about our company, there is no order number, no details, etc... As a consumer you have the right to be wary of any company online, but also understand that this could happen to anyone. The Internet allows people to anonymously say anything about any company, without any proof that they are telling the truth.

Therefore, I would challenge anyone that has a complaint to contact me directly at joseph@***.com. If you do decide to make a negative post about our company, then at least provide the Internet the courtesy of proving that your allegations are true by stating the date of the order, the order number, whom you dealt with and what happened. Everyone has the right to express themselves on the Internet, but nobody has the right to liable a company without cause. Furthermore, if you are a customer with an outstanding issue that has not been resolved, please again contact me directly at joseph@***.com.

Lastly, if you are a potential customer and these posts scare you, please accept a further 10% discount (just tell your sales rep) on your order, and you have my guarantee that if you have any legitimate problems with your order, you can email me directly at joseph@***.com and the patches will be yours free of charge.

Sincerely,

Joseph Heller

Tyanne Wjd
map-marker Greenville, South Carolina

2 1/2 month delivery delay despite promises

Mine is a typical story involving this company. However, I failed to do research so I must assume some responsibility. When my original dates started to slip, I made phone calls and was (like a lot of people...) told I would be gotten back to, etc. This would require follow up phone calls which got the same results. Emails produced the same thing. (Actually had Mr. Heller guarantee in an email a delivery date..... Didn't happen.) In the end, the products were delivered over 2 and 1/2 months behind my original delivery date. I was forced to find another vendor so I could satisfy my customers. The final result was good however. I found a new vendor that is honest, does better work and cheaper. An expensive lesson, but worth it in the end.
View full review
Loss:
$266
2 comments
Guest

Dear Customers,

I am the President of the company and we have been in business for over 5 years. We had serious production problems and internal customer service problems between February and June due to increased business and our lack of capacity to handle it.

Check the Internet and it will confirm that we only had problems during this time period.

I am 100% confident that all of our problems have now been addressed, and Butler can continue to provide excellent customer service and embroidered patches to its customers.

Unfortunately, I believe that recently some of our competitors have taken advantage of the situation and have posted negative comments about us. Check most of the recent posts about our company, there is no order number, no details, etc... As a consumer you have the right to be wary of any company online, but also understand that this could happen to anyone. The Internet allows people to anonymously say anything about any company, without any proof that they are telling the truth.

Therefore, I would challenge anyone that has a complaint to contact me directly at joseph@***.com. If you do decide to make a negative post about our company, then at least provide the Internet the courtesy of proving that your allegations are true by stating the date of the order, the order number, whom you dealt with and what happened. Everyone has the right to express themselves on the Internet, but nobody has the right to liable a company without cause. Furthermore, if you are a customer with an outstanding issue that has not been resolved, please again contact me directly at joseph@***.com.

Lastly, if you are a potential customer and these posts scare you, please accept a further 10% discount (just tell your sales rep) on your order, and you have my guarantee that if you have any legitimate problems with your order, you can email me directly at joseph@***.com and the patches will be yours free of charge.

Sincerely,

Joseph Heller

Guest

I was dealing with Thomas Heller the president too with email. Then I found out that Yusuf was the owner.

I'm confused.

:?

View more comments (1)
Anonymous
map-marker San Diego, California

Horrible Customer Service

Attempted to use this company for a custom patch request. Revisions were incomplete every single time. After numerous attempts to contact someone, I finally got hold of a rep. I asked to speak with the designers directly so that I could clearly describe what I was looking for. His response that the graphic design is done overseas and they have no way of contacting them other than email. After waiting over two weeks for my latest revision (and numerous attempts at contacting them in the interim), they continued to not get the design correct. I asked for a refund of the invoice, which they promise to process in 3-5 business days. Otherwise, I'm going to the credit card company to cancel the charges. Beware of working with this company.
View full review
9 comments
Guest

Regarding customer service offered by Butler patches, it was quite easy for me, i just need a small customization in the patch and it was immediately done, I would surely use patches for my next project.american patches

Guest

Regarding customer service offered by Butler patches, it was quite easy for me, i just need a small customization in the patch and it was immediately done, I would surely use patches for my next project.

Guest

Dear Customers,

I am the President of the company and we have been in business for over 5 years. We had serious production problems and internal customer service problems between February and June due to increased business and our lack of capacity to handle it.

Check the Internet and it will confirm that we only had problems during this time period.

I am 100% confident that all of our problems have now been addressed, and Butler can continue to provide excellent customer service and embroidered patches to its customers.

Unfortunately, I believe that recently some of our competitors have taken advantage of the situation and have posted negative comments about us. Check most of the recent posts about our company, there is no order number, no details, etc... As a consumer you have the right to be wary of any company online, but also understand that this could happen to anyone. The Internet allows people to anonymously say anything about any company, without any proof that they are telling the truth.

Therefore, I would challenge anyone that has a complaint to contact me directly at joseph@***.com. If you do decide to make a negative post about our company, then at least provide the Internet the courtesy of proving that your allegations are true by stating the date of the order, the order number, whom you dealt with and what happened. Everyone has the right to express themselves on the Internet, but nobody has the right to liable a company without cause. Furthermore, if you are a customer with an outstanding issue that has not been resolved, please again contact me directly at joseph@***.com.

Lastly, if you are a potential customer and these posts scare you, please accept a further 10% discount (just tell your sales rep) on your order, and you have my guarantee that if you have any legitimate problems with your order, you can email me directly at joseph@***.com and the patches will be yours free of charge.

Sincerely,

Joseph Heller

Guest

Don't bother trying to get a refund, they will not issue refunds under any circumstances. Your best bet is to just charge back your credit card.

Guest

I too have been screwed by Butler. I had an order that arrived too late due to their production issues.

I want a refund.

I also live in Pasadena and I drove by the address. Its a house and no Yusuf was found.

Guest

Similar horrible experience.

Horrible service. Long response time to revisions. Incredibly sloppy work. Could never get someone on the phone. The website as advertised regarding turnaround and quality is COMPLETELY INCORRECT. The patches that they display - particularly the Arsenal patch, which is one of the biggest futbol teams in the universe- IS NOT a Butler piece. They use patches from everywhere to show you the work, but it is NOT their work.

DO NOT USE THEM. The excuses that they make - production problems, is ***. I started my order two months ago and I gave three revisions because the work was SO sloppy. I stayed with them just to see how they were going to follow through with the process. I finally gave up and approved a design I will never use. But I will put the patch and frame it on my wall as a reminder to always do my research before using internet services.

DON'T DO IT.

Guest

We have had production problems in

the past 45 days due to rapid growth.

We have fixed these problems and for

anyone who hasn’t been sorted out

please contact me, Carlos, so that I

can somehow make you happy and if

necessary offer you a full refund.

Carlos@***.com

Guest

We have had production problems in the past 45 days due to rapid growth. We have fixed these problems and for anyone who hasn’t been sorted out please contact me, Carlos, so that I can somehow make you happy and if necessary offer you a full refund.

Carlos@***.com

Guest

Looks like your getting what you pay for. We tried them as well with the worst experience ever. Company is a house and the owners a paki kid

View more comments (8)

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