I ordered patches from Butler on March 7th 2010, for an event needed by March 18th 2010. Kristine Carrey was my Sales Rep & guaranteed I would receive them in time.
I paid in full. I didn't hear anything back for a week. I called 3 times and couldn't get a hold of Kristine. Finally talked to Kristine's Supervisor, explaining the situation.
I told her I needed the patches in 2 days for my event. She laughed at me, and passed me on to Kristine. I talked to Kristine, who said I never approved the stitching proof. I approved a proof on March 8th, Weds, and was acknowledged saying they would let me know if they needed anything else.
I NEVER received an email on this. Kristine said she would call me back in 30 minutes, 45 minutes later I called her back, no answer. Tried 2 more times, left a message. An hour later my boss called, from a different phone number, and got her on the phone.
She said we will receive them in 2 days, but after her Supervisor laughing at me, I doubt it. I do not recommend them, they should not be in business.