I ordered patches from Butler and they were friendly and helpful as anything....until they had my money. Then they were suddenly incommunicado.
I did not approve of the sewn out patch as it looked like it had been done by a first grader. I asked for a refund. Silence. It has now been 3 weeks.
I have disputed the charges to my Mastercard and luckily they seem to be willing to take care of it. However, I have spent countless hours trying to get back my $300. They don't return calls or emails. Their voicemail boxes are full...for 2 weeks!
Finally resorted to an online "chat" where I reached the alleged "Bryan". He said that a refund had been submitted, "Didn't you get the email confirmation"? Totally bogus. So I printed off the "chat" conversation as more evidence to send to Mastercard.
I recommend avoiding this company at all costs.
How come they still appear as #1 when you Google "patches"? Unbelievable.